Who we are looking for
Customer Support Specialist
If you are looking for an exciting opportunity to work with a local, well-funded start-up that is changing the HVAC industry this may be the job for you!
You’ll be part of a small hard-working, experienced team that is passionate about changing the HVAC industry. Our work culture is very important to us; we celebrate our achievements, have regular office lunches and team events along with keeping a stocked bar to help the team to unwind after a hard day delighting our members.
Our campus is growing rapidly with several buildings, an outdoor grill with an eating area and a fleet of scooters for employees to use.
We’re still a small team, but we’re growing by leaps and bounds. Joining our team now gives you the opportunity to help make an impact and grow with our company as we continue to change the HVAC industry.
About the role
The SmartAC.com team is looking for an experienced, professional Member Support Agent who is capable of delighting our members and exceeding their expectations. This role will actively work with our members over the phone and through several other digital channels like chat and social media. The ideal candidate will enjoy spending a large part of their day working with our members over the phone, solving problems and ensuring our members have an awesome onboarding experience. Some technical experience will be required to walk members through the onboarding process and resolve any problems they may encounter while onboarding. Attention to detail will also be required to ensure member records are up-to-date and some limited data entry or reporting may also be required at times. This position will represent SmartAC.com to our members and plays a key role in introducing our company culture to our members and partners.
Successful candidates must be member centric, able to communicate clearly and effectively, analytical with an aptitude for learning and using new technology. The ideal candidates should be able to display prior proof of their experience in member service and the ability to exceed member expectations.
Requirements
  • Previous experience in Customer support, member service and/or technical support
  • Member focused with a proven ability to always deliver an exceptional member experience
  • Proven problem-solving skills with an ability to develop and continuously improve operational processes
  • The ability to manage multiple priorities, work under pressure and meet deadlines, while working effectively with cross-functional teams
  • About SmartAC.com
    SmartAC.com is a young, exciting tech start-up in the Smart Home IOT space. We are focused on reducing the cost of HVAC ownership and changing the way people experience comfort. We prefer to refer to our customers as members and we provide them a membership to our HVAC monitoring service as well as many other exciting benefits. We believe AC and Heating should be affordable for all and that a connected system allows for the best overall experience. SmartAC.com has developed a customized platform to allow 24/7 monitoring of key system operational characteristics that provide insights related to system health, risk of system failure and filter life tracking as well as water issues caused by clogged drain lines. Learn more at www.smartac.com. Send your resume at:
    Careers@smartac.com