The SmartAC.com team is looking for an experienced, professional Member Support Agent who is capable of delighting our members and exceeding their expectations. This role will actively work with our members over the phone and through several other digital channels like chat and social media. The ideal candidate will enjoy spending a large part of their day working with our members over the phone, solving problems and ensuring our members have an awesome onboarding experience. Some technical experience will be required to walk members through the onboarding process and resolve any problems they may encounter while onboarding. Attention to detail will also be required to ensure member records are up-to-date and some limited data entry or reporting may also be required at times. This position will represent SmartAC.com to our members and plays a key role in introducing our company culture to our members and partners.

Successful candidates must be member centric, able to communicate clearly and effectively, analytical with an aptitude for learning and using new technology. The ideal candidates should be able to display prior proof of their experience in member service and the ability to exceed member expectations.